I’ve spent the last few days putting together case studies based on some of our assignments from the last several months. One thing that struck me hard, was how much of our work has been around helping our clients budget for projects and work out what internal resources will be Continue Reading
CRM projects and user adoption….
This week’s edition of the Economist (July 23rd 2005) carries an article entitled ‘Terminal Care’. The article notes the technical success of the world’s biggest government IT project – Connecting for Health, or CFI – which, with its £6.2 billion price-tag, will link 31,500 family doctors with 300 hospitals, and Continue Reading
Top five hallmarks of a successful CRM deployment…
As a potentially insightful exercise I spent some time and listed what I felt were the top five hallmarks of a successful CRM project. The results of those deliberations were as follows: One – A clearly defined set of business objectives for the projectTwo – Active and effective executive sponsorshipThree Continue Reading
No light at the end of the tunnel…
This morning’s news stopped me in my tracks somewhat. The Chiltern railway line, one of the mail commuter routes into and out of London, had been blocked by a collapsed tunnel in the town of Gerrards Cross. The tunnel in question had been recently built as part of the ongoing Continue Reading