In my last post I was lamenting the absence of a focus on business benefits in many of the business requirements documents I get to read. Joel Spolsky echoes that point in a recent post albeit in a slightly different context: “Don’t start a business if you can’t explain what Continue Reading
Anatomy of a CRM project – part two…
Continuing the walk through of a CRM project started in ‘Anatomy of a CRM project – part one’: Our original intent had been to include the support and service functions as part of the phase one deployment, but thankfully both we and the client concluded that this was probably biting Continue Reading