In a recent article for the BBC Bill Gates made the following point: ‘So if you look at how progress is made and where competitive advantage is created, there’s no doubt that the ability to use software tools effectively is critical to succeeding in today’s global knowledge economy.’ I’m hardly Continue Reading
InsideCRM Top 20 Blog…
Well it’s always nice to get some recognition. InsideCRM has kindly listed us in their top 20 CRM blogs – at number 10 in fact. They note the following: Richard Boardman has worked on both sides of the CRM fence — first at a major CRM provider and then as Continue Reading
Sometimes it does go wrong…
I was presenting at a seminar this week and made the observation that in terms of mid-sized CRM deployments the vast majority make it through to live – albeit with varying degrees of angst and heartache along the way (and ultimate return on investment). Then I recalled that the last Continue Reading