One of my training partners was telling me about one of his client’s purchase of a Microsoft CRM system, as we were out running this morning. As the story went the client had settled on MS CRM as the preferred technology and then went on to find an implementation partner. Continue Reading
The tyranny of the CRM change request…
Conspectus asked me to write an opinion piece for them on matters of my choosing pertaining to CRM technology. While I suspect they would have preferred something rather more topical regarding CRM and Twitter, or CRM and H1N1 for example, I warmed to the topic of the CRM vendor’s fixation Continue Reading
On CRM and User Acceptance Testing…
Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the pitch. One manifestation is the quality of what gets delivered into the user acceptance testing (UAT) phase where Continue Reading