I’ve enabled comments on the blog to accomodate the responses I’ve had on user adoption. As I think this is only available on new posts, please feel free to add any further comments on this topic here. ShareThis
Left brain – right brain and CRM user adoption…
In my last post about getting people to use CRM systems I asked for input on anything people felt I’d missed, and I had a great response from Michael Whitlow at CRT/Tanaka. I hadn’t thought about difference in left brain/ right brain people before, but it’s an interesting point. I Continue Reading
Getting people to use CRM technology…
I’ve spent the last few months putting together a survival e-guide for buying and implementing CRM software. It’s a combination of existing blog posts and new material, based on my last fifteen years on the front-line trying to help organisations get operational benefit from CRM technology. One of the new Continue Reading