Once upon a time if you were a large enterprise you bought your CRM system from an enterprise vendor. And, while in the early days there were some high profile failures, enterprise vendors became pretty reasonable at implementing CRM systems. However the CRM market has changed. The CRM software that Continue Reading
Vertical CRM software or customise?
As new generations of CRM system have become ever more flexible the potential to rapidly customise software to meet needs that may be far removed from the vanilla package has increased dramatically. This has created a dilemma for many potential purchasers of CRM as to whether it’s better to go Continue Reading
Are you paying too much for your CRM software support?
Once upon a time the pricing of support contracts for CRM software was pretty straightforward; normally a straight percentage of the cost of the software. In recent years things have become considerably less predictable with a raft of rather more exotic arrangements which seem to bear scant resemblance to traditional Continue Reading