Month: January 2012

Anyone involved with implementing CRM systems will be familiar with the conversations that go on in the background. A whole range of quibbles, gripes, concerns, and issues, are answered with the stock standard response, that of course when the new CRM is implemented, then quibble x, gripe x, concern x, Continue Reading

There are a number of challenges and unknowns when implementing CRM technology. No matter how thorough your requirements gathering, one or many of the following may occur: Users fail to engage with the system Additional functional needs are identified to support business processes Users use the system in a different Continue Reading

Chris Bucholz has done an admirable job over the years of collating an annual top twenty CRM blogs, firstly at Inside CRM, then Forecasting Clouds, and now at CRM Outsiders. So, if you’re looking for additional blogs in the CRM sphere, then the Top Twenty Blogs Of 2011 is the Continue Reading

If you’re a good freelancer or consultant working in the CRM space in the UK, it may well be worth you passing your details on to us. We’re regularly asked for recommendations or to point people in the right direction, or we may wish to involve additional people in the Continue Reading

Once upon a time there was a small department in a much bigger business who were exemplary users of CRM technology. They used their system to help manage all their key processes. The marketing team used it to precisely target relevant communications to prospects and customers to generate new leads. Continue Reading