2012 in summary: social acquisition frenzy, Salesforce.com v Oracle, Microsoft’s missing year, and SaaS’s final victory… Acquisitions were a big feature of 2012, as the larger CRM software vendors looked to build out their functionality, particularly in respect of social capabilities, and the enterprise players looked to fluff up their Continue Reading
Choosing a CRM implementation partner? A seven point check-list…
The main point from my last post was that most CRM software is implemented by CRM implementation partners, rather than the company that develops the software, and while good CRM implementation partners are pretty much essential for success, particularly if there’s any complexity in what you’re doing, they’re surprisingly hard Continue Reading
CRM implementation partner selection – rush it at your peril
There have been reams written over the years about the reasons for CRM project failures. But one aspect seems to get very little attention – poor implementation partner selection. A lot of effort gets focused on CRM technology selection, but for some reason the partner side of things is often Continue Reading
Last month in CRM Software – CRM market news review for November 2012
In summary: Microsoft’s Q4 release guide leaves a few questions unanswered, SAP gets powered by HANA, and a SugarCRM IPO in 2013? Microsoft kicked the month off with the publication of their much anticipated Q4 release guide for Microsoft Dynamics CRM, following the last minute postponement of the key features Continue Reading