One of my formative experiences was visiting Nissan’s assembly operation in Sunderland back in the 90’s. The car plant was the most productive in Europe at the time and the thing that really struck me was how the company had applied the principal of Kaizen – never ending improvement – Continue Reading
99 ways to get more from your CRM software in 2013 – part 4 – ideas 76 – 99
How can your B2B CRM system do more for you in 2013? Here’s the fourth (and final!) installment of ideas: 76. Consider the customer journey – analysing how a customer interacts with the range of touch-points in your organization, and looking at how that that experience can be improved, may Continue Reading
Last month in CRM Software – CRM market news review for January 2013
In summary: Infusionsoft secures $54 million and makes an acquisition, Microsoft’s bad year continues, more SAP HANA announcements, and Rimini Street sets a record… Infusionsoft caught the eye in January. The Gilbert, Arizona based developer of an all-in-one CRM, email marketing, e-commerce, marketing automation application for small businesses, secured $54 Continue Reading