Microsoft released their Dynamics CRM 2016 Preview Guide this week (here) and a one minute fifty two second release overview video (here) , which set out what new capabilities will be available later in the year for both CRM online and on premise versions. Microsoft release documents aren’t the easiest Continue Reading
Eight entirely plausible beliefs about CRM that don’t stack up in reality
I’ve been involved (at the time of writing at least) in the CRM industry now north of twenty years, eleven of which have been spent as an independent CRM consultant. Over that time I’ve been involved in, or a spectator to, hundreds of CRM projects, involving a wide range of Continue Reading