With Microsoft’s latest version of Dynamics 365 (version 9) now rolling out it is an opportune time to look at those new features that, in my opinion, will have the most impact on users of the system. For the sake of clarity, I will only be looking at features that Continue Reading
GDPR – A guide for SME’s
The following post is a guide to GDPR for small and mid-sized organisations. Please note, as means of a quick disclaimer, that this is our current interpretation of the forthcoming legislation. While every effort has been made to ensure our understanding is correct, we are not lawyers, and this should Continue Reading
17 key roles in a CRM project team – including some you may not have thought of
So, your CRM project has the green light, and now it’s time to start work working out who is going to do what. The first question to answer is what project team roles are you going to need to fill? If you’re going to be successful, there’s probably seventeen that Continue Reading