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How to gather and document a CRM requirements specification
This free ebook gives you the tools you need to gather and document a CRM specification that helps you choose the right CRM software and gives you control of your CRM project.
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99 Ways to get more from your CRM software
For those that already have CRM systems in place, ninety-nine ways to get more from your CRM software is designed to help people find new ways to get more out of their existing investment in CRM technology.
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Buying and implementing CRM software
While CRM software can transform an organisation’s performance, it’s not as easy to do as many would have you believe. This e-book walks you step by step through the process of buying and implementing CRM software, and explains how to do it quickly, effectively, at less cost and with less risk.