Mayhem to come?

It would be a nice feature for my own CRM system if it populated my calendar with significant events such as bank holidays, international public holidays, and other noteworthy occurrences, like say major sporting events. That way I might have avoided scheduling a workshop for the day of the England V Trinidad and Tobago match. Anyway, from what I could gather from the commentary it was one of those matches best watched on radio. As way of consolation the journey home at least was rapid – I can’t remember the M4 quite so devoid of traffic during rush-hour – and I did at least make it home for the last ten minutes.

At least the workshop went well. The client is well down the road to defining their requirements, so our focus was to help further shape them in the context of what is available ‘out of the box’ with some of the mainstream packages. This involved running through point by point and illustrating how each requirement could potentially be delivered through a CRM application. One benefit of doing this is that the client gets quick feedback as to the complexity and associated cost of delivering each functional requirement. They can consequently refine their needs by more effectively judging when to customise and when to live with standard functionality, and it becomes far easier to structure the project in the context of any budgetary constraints.

Anyway, given the inherent lack of certainty of predicting England’s progress through the remainder of the competition, there is significant potential for diary mayhem to come. Then again if we go on to win I guess I can live with it!

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